Contact
Need help with GramMark?
Contact us about product issues, accounts, billing, subscriptions, privacy requests or other GramMark questions.
Support email
GramMark is operated by Intheknow Systems Labs LTD. Support enquiries can be sent to:
hello@intheknowsystemslabs.comFor a link or download problem
Tell us which GramMark feature you were using and what happened. If appropriate, include the public Instagram URL involved and the error message GramMark displayed.
Before contacting support, the GramMark Help page covers common causes of unavailable links, expired Stories and expired download grants.
For account or billing help
Include the email address associated with your GramMark account and a short description of the issue. For a payment question, a provider transaction or payment reference may also help us identify the transaction.
Never email your password, full payment-card number, wallet private key, seed phrase or Instagram login credentials.
Privacy requests
Privacy-related questions and requests can be sent through the same contact address. See the GramMark Privacy Policy for more information about how GramMark handles data.